Rishi Kumar – Medium

Rishi Kumar

Rishi Kumar

How to Make AI Fair for Everyone

Artificial intelligence (AI) is a technology that learns from examples to make decisions or predictions. However, AI can sometimes be…

Mar 11

How to Make AI Fair for Everyone

Mar 11

Rishi Kumar

The Future is Now: Embracing Adaptive Retail

The retail industry is experiencing an unprecedented transformation. Central to this change is the emergence of adaptive retail, a concept…

Jan 26

The Future is Now: Embracing Adaptive Retail

Jan 26

Rishi Kumar

Why is customer-centricity essential?

Customer centricity is the practice of making the needs and wants of the customer the primary focus of a business. It is important for…

Jan 29, 2023

Jan 29, 2023

Rishi Kumar

The Rise of Social Commerce, and What Your Brand Should Do about It

Social commerce is already one of retail’s break-out stars of 2022. As eMarketer reported recently, retail social commerce is already a…

Jan 30, 2022

Jan 30, 2022

Rishi Kumar

How the Holiday Shopping Experience Is Changing

We are well into the 2021 holiday shopping season, and it’s been an eventful and exciting one as retailers welcome shoppers back to stores…

Dec 9, 2021

How the Holiday Shopping Experience Is Changing

Dec 9, 2021

Rishi Kumar

Why Conversational Commerce Might Give Retailers an Edge during the Holiday Season

Retailers everywhere are preparing for yet another uncertain holiday season. On the one hand, the retail industry has shown remarkable…

Aug 23, 2021

Why Conversational Commerce Might Give Retailers an Edge during the Holiday Season

Aug 23, 2021

Rishi Kumar

Why a Better Store Associate Experience Means a Great Customer Experience

By Rishi Kumar, Associate Vice President

Aug 2, 2021

Why a Better Store Associate Experience Means a Great Customer Experience

Aug 2, 2021

Rishi Kumar

Why Retailers Need an Intelligent and Adaptive Digital Fabric

Omnichannel retailers are rapidly adapting to new customer needs that are evolving with breathtaking speed. In 2020 alone, the pandemic…

Jul 13, 2021

Why Retailers Need an Intelligent and Adaptive Digital Fabric

Jul 13, 2021

Rishi Kumar

Walmart’s Genius Move to Empower Employees and Serve Customers with Technology

Walmart has made a bold investment in its store associates at a time when the retail industry faces a serious labor shortage. The world’s…

Jul 13, 2021

Jul 13, 2021

Rishi Kumar

Three Ways Retailers Can Win in a Post-Covid World

Where to brick-and-mortar retailers go from here? After a brutal downturn in 2020, retail now enters a time of uncertainty. Shoppers are…

Apr 14, 2021

Three Ways Retailers Can Win in a Post-Covid World

Apr 14, 2021

Rishi Kumar

Rishi Kumar

Digital & Retail Transformation Strategist, Advisor & Product coach - Helping organizations transform leveraging enterprise agility, intelligence and experience

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